FAQ
What currency are the prices displayed in?
All prices on our website are shown in GBP (£).
I just placed an order — when will it ship?
We process orders within 1–3 business days (this may take up to 5 business days during high demand).
Once your order has been shipped, you will receive a confirmation email with tracking details.
How long does shipping take?
Estimated delivery times:
- United Kingdom: 7–12 business days
- Europe: 7–14 business days
- International: 7–15 business days
Please note that delivery times are estimates and may vary depending on your location.
When will I receive my tracking number?
Tracking information is usually available 2–5 days after your order has been shipped.
If you do not receive tracking details within 7 business days, please contact us at:
📩 support@raviore.store
I’m not satisfied with my order. Can I return it?
Yes, you can request a return within 30 days of receiving your order.
To be eligible:
- Items must be unused and in original condition
- All original tags must be attached
Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Can I cancel my order?
Orders can be canceled within 12 hours of placement.
After this time, your order may already be processed.
If your order has been shipped, you will need to follow the return process after receiving it.
I entered the wrong address — what should I do?
Please contact us as soon as possible at:
📩 support@raviore.store
We can update your address before the order is processed.
After processing, changes may not be possible.
What if my order is delayed?
While we aim to deliver on time, delays may occur due to:
- High demand
- Carrier issues
- Customs processing
We appreciate your patience and understanding.
I have a question that wasn’t answered. Can you help?
Of course!
Contact us anytime at:
📩 support@raviore.store
For faster support, please include:
- Your order number
- A clear description of your request